WinWebHosting Refund Policy
The following agreement is by and between WinWebHosting.com, and the respective customer (now known as CUSTOMER) acquiring web hosting and related services from the former.
WinWebHosting will refund CUSTOMER a prorated amount of paid up fees under the following situations:
. Account termination within first 30 days of service (not through violation of terms and agreements)
. Service downtime
Account termination*
CUSTOMER must give WinWebHosting 2 days prior notice of account cancellation and request for refund if applicable. WinWebHosting will refund CUSTOMER the total amount of paid-up fees in the event that termination of account is requested within the first 30 days of service. If cancellation request occurs after the first 30 days, the customer will not be billed again and he/she will be served at the end of the last billing period, then the account will be terminated completely. If the member requests cancellation and demands refund before the annual membership period ends; the remaining payment for the unused period will be refunded ($25 - late cancellation fee will be applied). All billing related issues should be directed to your customer service agent.
Service downtime
WinWebHosting will refund the customer a prorated fee based on actual downtime (up to 100% of customer's monthly fee). Network uptime includes functioning of all internal network infrastructure including routers, switches and cabling but excludes, uplink provider faults not controllable by us. Network downtime exists when a particular customer's server is unable to transmit and receive data due to a hardware related problem.
*Refunds will be given at the discretion of the Company Management. No refund will be made for accounts terminated or suspended due to violation of our Acceptable Usage Policy or Service Contract terms.
